One 750+ tractor client with multiple terminal locations was operating on an 8-year-old software version of TMWSuite. Our client was moving to a new hardware platform and needed support for environment provisioning and an upgrade to the most current version of TMWSuite applications. The upgrade included the operations applications, EDI, Mobilecomm, Reporting, Business Intelligence, and other integrated software.

GLCS performed a business process analysis (BPA) across multiple terminals to determine users' processes while using the software. We conducted shadow visits across the complete order to cash life cycle at the client’s main office and remote terminals around the country. A BPA report was completed detailing all aspects of system usage and recommendations for process improvements and areas of concern for the upgrade.  

A detailed user acceptance testing document was created, and the upgrade commenced in a test environment. GLCS executed the UATs and made any adjustments/suggestions required to allow the client to perform their internal UAT using the same UAT criteria. After client UAT, a schedule was created to upgrade and migrate to the hardware environment, and all database and application upgrades. The project was executed to the conclusion, and the client did not experience any downtime affecting their operations across 33 terminals.