+ WHAT IS AMS (APPLICATION MANAGED SERVICES)?

GLCS’ AMS offering provides support for the industry-specific software applications you use daily to run your trucking or logistics business. GLCS can augment or assume tier 2+support of agreed-upon applications. We work with you to identify the applications that your company struggles with so you can maximize your ROI from the transportation technology you have invested in. This includes fixing issues and inefficiencies to provide end-users with a more streamlined approach and eliminate downtime.

+ HOW DOES IT WORK?

It begins by involving us in day-to-day issues with operations and back-office systems. Our focus is on areas where your company typically experiences issues or delays in receiving support or guidance. Once a user experiences an issue that they are unable to resolve quickly on their own, they send in support tickets to the GLCS ticket system via a dedicated AMS email address. GLCS handles the tickets from start to finish to resolve the challenge experienced within the timeframe based in the SLA (Service Level Agreement).

+ WHAT APPLICATIONS ARE COVERED?

We work with you to agree on a list of named transportation technology applications to be covered in an SLA. The common software includes TMS and MobileComm/Telematics applications which are critical to trucking and logistics companies to keep up and running efficiently. To name a few:
Transportation Management Systems

  • Trimble’s TMWSuite
  • McLeod
  • Cams Prospero
  • BluJay
  • Innovative

Electronic Logging Devices (ELD) / Telematics

  • Samsara
  • Solera’s Omnitracs
  • Trimble Mobility (formerly PeopleNet)
  • Platform Science

Other Applications

  • TMT (Transman)
  • PC Miler
  • Rand McNally
  • Microsoft SQL Server
  • Telapoint
  • QV21
  • Imaging Solutions

If you don’t see an application that you need help with, just ask! If there is anything that is not in our wheelhouse, we will state this up-front.

+ WHAT ARE THE MOST COMMON PROBLEMS THAT GLCS HELPS SOLVE?

After the initial engagement, common issues include poor processes or software utilization as well as application and integration errors, many of which are setup issues amongst the many products. GLCS will help get you up to speed with the applications you use daily and, once you become proficient, we will be able to quickly assist when something comes up that you may need some help with.

+ WHY HIRE AN APPLICATION MANAGED SERVICES PROVIDER?

If your business is experiencing dwindling productivity, increased costs, and struggling to maintain software functionality while keeping up with changing business and user needs, it's time to become proactive vs reactive. Minimize downtime, augment IT resources, develop a plan, and gain a strategic view and solution for current processes. Bringing a partner to the table with experience in your applications will be a value-added benefit to augment your current team. New technology (or something as simple as a software upgrade) will bring new issues requiring in-house IT departments to gain a level of understanding that might not be cost-effective to solve on your own.

+ HOW IS THIS DIFFERENT THAN THE SUPPORT AND MAINTENANCE FROM MY APPLICATION/SOFTWARE PROVIDER?

Our team of experienced transportation professionals best represents your companies and their needs when working with your solutions and your vendors. We understand the impacts changes can have on your organization and will work with you to make those changes accordingly.

+ HOW IS THIS DIFFERENT FROM MANAGED IT SERVICES?

Application Managed Services focus more on the proprietary software your organization utilizes that requires specific subject matter experts where Managed IT Services are geared more toward supporting your day-to-day IT business needs including hardware and network operations.

+ WHY HIRE GLCS?

All of our SMEs have either worked in trucking and logistics companies or worked for trucking software companies for many years and possess the experience to work through some of the most complex issues that companies face when it comes to applications. GLCS provides the skill set and many years of experience with application setup, configuration changes, new functionality, enhancements, and customizations and provides effective troubleshooting mechanisms to address current issues.

+ HOW DO I GET STARTED?

Call 952-222-9145 or email sales@globallcs.com. Our sales team will set up a discovery call with one of our Sales Engineers. In preparation for that call, we will ask you to supply GLCS with a list of applications that you would like us to support. Once we review the applications and make sure there are no issues with us providing the required support, we will set up a kickoff call to discuss how many hours a month we recommend you sign up for and discuss the SLA (Service Level Agreement) associated with that package. Or we can start fielding support tickets on day 1 with a 90-day trial package for 5 hours a month, which will also help determine how much support you will need on an ongoing basis.