Maximize your ROI on your Software Applications with GLCS’ Application Managed Services (AMS)
As a trucking or logistics organization, you rely heavily on software applications to keep your operations running smoothly. However, dealing with issues and delays in receiving support or guidance can hinder your productivity and result in costly downtime. That's where GLCS' Application Managed Services comes in to provide expert support and eliminate inefficiencies in your transportation technology.
Optimize Your ROI
GLCS works with you to identify the applications that your company struggles with, so you can get the most out of your transportation technology investments. We fix issues and streamline processes to provide end-users with a more efficient approach, minimizing downtime and optimizing your return on investment.
Covered Applications
We work with you to agree on a list of named transportation technology applications to be covered in a Service Level Agreement (SLA). The common software includes TMS and MobileComm/Telematics applications which are critical to trucking and logistics companies to keep up and running efficiently. To name a few:
Transportation Management Systems
- Trimble’s TMWSuite
- McLeod Software
- Cams Prospero
- BluJay Solutions
- Innovative
- BeyondTrucks
Electronic Logging Devices (ELD) / Telematics
- Samsara
- Platform Science
- Motive
- Solera’s Omnitracs
- Trimble Mobility (formerly PeopleNet)
Other Applications
- Imaging Solutions
- Work Cycle
- MS SQL/DBA
- Business Intelligence
- TMT/AMS Enterprise
If you need help with an application not on the list, just ask! We are transparent about our capabilities and will state upfront if something is not within our wheelhouse.
Seamless Support Process
Our process starts by involving us in day-to-day issues with your operations and back-office systems. When a user encounters an issue they cannot resolve quickly on their own, they send support tickets to our dedicated AMS email address. GLCS handles the tickets from start to finish, resolving the challenge experienced within the timeframe based on the SLA. We provide prompt and reliable support to keep your applications running smoothly.
Common Issues We Help With
After the initial engagement, common issues we assist with include application and integration errors, often related to setup issues among various products. GLCS helps you get up to speed with the applications you use daily, and once you become proficient, we can quickly assist you when issues arise that may require some help.
Proactive vs. Reactive Approach
Hiring GLCS as your Application Managed Services provider allows you to be proactive rather than reactive in managing your software applications. If you're experiencing dwindling productivity, increased costs, and struggling to maintain software functionality while keeping up with changing business and user needs, it's time to take a strategic approach. Our services minimize downtime, augment your IT resources, and provide a plan and strategic view for your current processes. With our experience in your applications, we bring a value-added benefit to augment your existing team, helping you stay ahead of technology changes and solve issues cost-effectively.
Partner with GLCS for Expert AMS
GLCS is your reliable partner in managing your transportation technology applications. We bring expertise, experience, and efficiency to streamline your processes, minimize downtime, and optimize your ROI. Say goodbye to application issues and delays and take a proactive approach to managing your software applications. Contact us today to learn more and get started with GLCS' Application Managed Services, or visit our FAQ for more common questions about Application Managed Services.